Thoughtful design makes for long wearing lingerie, and thoughtful care does too. 

We recommend rotating bras to allow the elastic to rest and return to shape between wears (although we know it’s hard with your favourites!); hand washing and air drying. 

Use a gentle detergent such as the Sphaera Laundry Bar for all of our styles, and hand wash like colours together in the basin with cool water. To dry, fold and gently press the garment in a towel before laying out to dry out of direct sun (don't wring, and don't put in the dryer).

If you do decide to wash in the washing machine, put your pieces in a delicates bag and use the delicate/hand wash setting at 30°C. 

Hand washing needn't be a chore - we like to do it in the basin after putting on a face mask, or sometimes in the shower (the cooler the better!) for some 2-in-1 action.

Wellington
For addresses in the 6011 Wellington City zone, we are happy to offer carbon-free, same-day deliveries free of charge thanks to the team at NoCar Cargo. Choose Local Delivery at checkout. 

New Zealand

We offer a $4 tracked courier flat rate New Zealand wide, which usually arrives within 2-3 days. We will send you a tracking number upon dispatch. 
Free shipping for orders over $250.

Australia
$30NZD DHL Express 1-2 business days
Free shipping to Australia for orders over $300.

Rest of world
$50NZD DHL Express 1-3 business days
Please note: Underlena does not cover import duties + taxes. Please see our full Shipping policy for further information. 

For any changes to your order post completion, please email us within 12 hours at hello@underlena.com to let us know how we can help.  

We think shopping for lingerie online should be simple - we are happy to offer various options for shipping within New Zealand and worldwide - please read below. 

As we are sure you can understand, we are not able to offer returns or exchanges on underwear bottoms for hygiene reasons.  

For any questions about our shipping + returns policies, please feel free to contact us here. 

We are happy to offer exchanges and returns for unworn bras, however underwear is final sale for hygiene reasons (as we are sure you'll understand!)

If your bra isn't perfect, please email us within 7 days of receipt to arrange an exchange, refund or credit note for your order.

Finding the perfect fit is important to us, so please feel free to email us with any size or fit related questions before purchase here or check our Size Guide.

Read our full returns + exchange policy.