SHIPPING + RETURNS


Christmas Shipping Dates

As always with shipping, we recommend you order sooner than later, just in case. However below are the dates as provided by our shipping partners:

New Zealand: 20th December
Australia: 5th December
Rest of World: 5th December

If you miss a shipping date, we have digital gift cards available here

Shipping

All of our pieces are wrapped in FSC certified tissue paper, and sent in recyclable (also FSC certified and recycled) courier boxes which you may find are quite useful - but if you don't wish to reuse, the box can be recycled in your curbside recycling (NZ) and the tissue and red tape can be put into your compost. 

New Zealand

We offer a $10 tracked courier flat rate New Zealand wide, which usually arrives within 2-3 days. We will send you a tracking number upon dispatch.

International Shipping

Australia
$30NZD DHL Express 1-2 business days
Note this timeframe may increase during holiday periods.

Rest of world
$50NZD DHL Express 1-3 business days
Note this timeframe may increase during holiday periods.

Please note: UNDERLENA does not cover import duties and taxes that may apply to your shipment. These taxes are charged once the order reaches its designated country. All applicable duties must be borne by the customer before final delivery can be made. Customs policies vary widely from country to country, if you are unsure please contact your local customs office for price estimates.

For any changes to your order post completion, please email us at hello@underlena.com to let us know how we can help. 

Returns

We know that buying lingerie isn't the easiest of tasks, particularly when faced with different brands (we know how sizing can differ!). Before making your purchase, feel free to contact us at hello@underlena.com for measurements, photos or sizing advice. 

If the isn't size quite right, email us with your order details at hello@underlena.com to arrange an exchange, refund or credit note.

Unfortunately we cannot accept returns on briefs/panties due to hygiene reasons, unless faulty. Please take a look at our Size Guide to find your perfect size. 

All other full price pieces can be returned within 7 days of receipt, by tracked courier at the cost and responsibility of the customer until the package is received by Underlena. If you would like to exchange your piece please email us as soon as possible, as stock is subject to availability. 

Items purchased using Laybuy or Afterpay cannot be returned for a refund but can be returned for an exchange or a store credit.

Items must be returned in their original condition, unworn, unwashed and all tags attached. We reserve the right to refuse returns that don’t meet these guidelines.

Sale items are final sale - we do not offer refunds, returns or exchanges on these.

We want you to find the perfect fit, so please don't hesitate to get in touch with us at hello@underlena.com with any questions.