All of our pieces are wrapped in FSC certified tissue paper, and sent in recyclable (also FSC certified and recycled) courier boxes or DLE envelopes which you may find are quite useful - but if you don't wish to reuse, the box and envelopes can be recycled in your curbside recycling (NZ) and the tissue and red tape can be put into your compost. 


For deliveries within the 6011 Wellington CBD postcode, we are excited to offer free + emissions free deliveries via NoCarCargo, Wellington's bicycle delivery company. Choose Local Delivery at checkout.

New Zealand

We offer a $4 tracked courier flat rate New Zealand wide, which usually arrives within 2-3 days. Orders over $100 will receive free shipping. We will send you a tracking number upon dispatch.

International Shipping

$30NZD DHL Express 
Free shipping to Australia for orders over $200.
Note this timeframe may increase during holiday periods.

Rest of world
$50NZD DHL Express 
Note this timeframe may increase during holiday periods.

Please note: UNDERLENA does not cover import duties and taxes that may apply to your shipment. These taxes are charged once the order reaches its designated country. All applicable duties must be borne by the customer before final delivery can be made. Customs policies vary widely from country to country, if you are unsure please contact your local customs office for price estimates.

For any changes to your order post completion, please email us at to let us know how we can help. 


We know that buying lingerie isn't the easiest of tasks, particularly when faced with different brands (we know how sizing can differ!). Before making your purchase, feel free to contact us at for measurements, photos or sizing advice. 

If size of your bra isn't quite right, please email us with your order details within 48 hours of receipt at to arrange an exchange, refund or credit note. If you'd like to try a different size, we would be pleased to send you a returns label free of charge, so that you can find your perfect fit. 

We cannot accept returns on briefs/panties due to hygiene reasons, unless faulty. Please take a look at our Size Guide to find your perfect size. 

Items purchased using Laybuy or Afterpay cannot be returned for a refund but can be returned for an exchange or a store credit.

Items must be returned in their original condition, unworn, unwashed and all tags attached. We reserve the right to refuse returns that don’t meet these guidelines.

Sale items are final sale - we do not offer refunds, returns or exchanges on these.

We want you to find the perfect fit, so please don't hesitate to get in touch with us at with any questions.