While our showroom is closed until the 10th of January, we are pleased to continue shipping over the holiday period with complimentary shipping on all NZ orders until the 10th only. 

Our dispatch dates are as follows:

Wednesday 25th December (Christmas Day) - not shipping
Thursday 26th December (Boxing Day) - not shipping

Friday 27th - Tuesday 31st December - shipping orders 

Wednesday 1st January (New Years Day) - not shipping
Thursday 2nd January - not shipping

Friday 3rd January onwards - dispatch continues for 2024

Please note that delivery times may be affected during this period.

Wellington

For deliveries within the 6011 Wellington CBD postcode, we are excited to offer free + emissions free deliveries via NoCarCargo, Wellington's bicycle delivery company. Choose Local Delivery at checkout.

Rest of New Zealand

We offer a $4 tracked courier flat rate New Zealand wide, which usually arrives within 2-3 days. Orders over $100 will receive free shipping. We will send you a tracking number upon dispatch.

NZD$30 DHL Express 
Free shipping to Australia for orders over $200.
Note this timeframe may increase during holiday periods.

Please note: UNDERLENA does not cover import duties and taxes that may apply to your shipment. These taxes are charged once the order reaches its designated country. All applicable duties must be borne by the customer before final delivery can be made. Customs policies vary widely from country to country, if you are unsure please contact your local customs office for price estimates.

For any changes to your order post completion, please email us at hello@underlena.com to let us know how we can help. 

NZD$50 DHL Express (3 - 7 working days) 
Note this timeframe may increase during holiday periods.

Please note: UNDERLENA does not cover import duties and taxes that may apply to your shipment. These taxes are charged once the order reaches its designated country. All applicable duties must be borne by the customer before final delivery can be made. Customs policies vary widely from country to country, if you are unsure please contact your local customs office for price estimates.

For any changes to your order post completion, please email us at hello@underlena.com to let us know how we can help. 

We know that buying lingerie isn't the easiest of tasks, particularly when faced with different brands (we know how sizing can differ!). Before making your purchase, feel free to contact us for measurements, photos or sizing advice. 

If size of your bra isn't quite right, please email us with your order details within 48 hours of receipt to arrange an exchange, refund or credit note. 

If you are located in New Zealand and you'd like to try a different size, we would be pleased to send you a returns label free of charge, so that you can find your perfect fit. 

If you are outside of New Zealand, courier costs are your responsibility. Please contact us before sending back. 

Some other notes:

• We cannot accept returns on briefs/panties due to hygiene reasons, unless faulty. Please take a look at our Size Guide to find your perfect size. 
• Items purchased using Afterpay cannot be returned for a refund but can be returned for an exchange or a store credit.
• Items must be returned in their original condition, unworn, unwashed and all tags attached. We reserve the right to refuse returns that don’t meet these guidelines.
• Sale items are final sale - we do not offer refunds, returns or exchanges on these.

We want you to find the perfect fit, so please don't hesitate to get in touch with us at hello@underlena.com with any questions.