Hand wash is best for maximum longevity of your new pieces. It needn't be painful though - view our full Care recommendations here. 

Wellington
Within the 6011 post code, enjoy same-day, carbon free delivery by NoCar Cargo. Select Local Delivery at checkout.

New Zealand
We offer a $4 tracked express courier flat rate New Zealand wide. We will send you a tracking number upon dispatch. 
Free shipping for orders over $100.

Australia
$30NZD DHL Express 1-2 business days
Free shipping to Australia for orders over $150.

Rest of world
$50NZD DHL Express 1-3 business days. Underlena does not cover import duties + taxes. Please see our full Shipping policy for further information. 

For any changes to your order post completion, please email us within 12 hours at hello@underlena.com to let us know how we can help.  

We think shopping for lingerie online should be simple - we are happy to offer various options for shipping within New Zealand and worldwide - please read below. 

As we are sure you can understand, we are not able to offer returns or exchanges on underwear bottoms for hygiene reasons.  

For any questions about our shipping + returns policies, please feel free to contact us here. 

We are happy to offer exchanges and returns for unworn bras, however underwear is final sale for hygiene reasons (as we are sure you'll understand!)

If your bra isn't perfect, please email us within 7 days of receipt to arrange an exchange, refund or credit note for your order.

Finding the perfect fit is important to us, so please feel free to email us with any size or fit related questions before purchase here or check our Size Guide.

Read our full returns + exchange policy.